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Password Reset Issue
2 years ago  ::  Mar 11, 2012 - 6:46PM #1
GrahamH1977
Posts: 1
On Thursday I attempted to login to my account: "GrahamH1976" on saintsrow.com, but was told that my password was incorrect. After that I attempted to reset my password, and was told to check my email, but I couldn't find any new emails sent to me, either in my spam folder or elsewhere. So now I can't log in to the account at all and have lost access to my stats and characters. I created this new account, "GrahamH1977", and thought I'd just start over, but my Steam ID is still linked to GrahamH1976, and I can't change the user ID in either Saint's Row 3 or the Initiation Station (it seems locked in as "GrahamH1976"), and so now I can't log in to the community site in game at all.

If someone could please offer some help or advice with this situation, I would really appreciate it. Thank you.

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2 years ago  ::  Mar 12, 2012 - 10:07PM #2
Lars_Hetfield
Posts: 4

I have the exact same problem, I just posted a thread about this. I don't know what's going on. 

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2 years ago  ::  Mar 14, 2012 - 12:01AM #3
MS9
Posts: 1

I would like an answer to this as well.


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2 years ago  ::  Mar 16, 2012 - 8:45AM #4
V-Singular
Posts: 6,522

Have either of you attempted to use the password reset on thq.com? It's the same process here (upper right corner login), but please attempt to change it there, since that's where your main account is stored.

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2 years ago  ::  Mar 18, 2012 - 9:25PM #5
GrahamH1976
Posts: 1

I can't confirm whether that was the issue or not, but in any case, I did receive a password reset email by using thq.com and was able to regain access to my account. The feature at thq.com that forces you to enter the associated email address was very helpful as well, since I could narrow down which email address was the one I should be checking before I could do the reset, instead of having to check all of them after the email was sent.


Thank you very much for your response and your help, v-singular - I'm glad I'll be able to enjoy using the community site again!

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9 months ago  ::  Aug 16, 2013 - 7:04AM #6
OceansTom
Posts: 2

Doesnt seem to work for me

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9 months ago  ::  Aug 16, 2013 - 7:49PM #7
Music72
Posts: 2

Having similar log-in issues, sent E-mail to saintaccount@deepsilver.com

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9 months ago  ::  Aug 17, 2013 - 10:27AM #8
Music72
Posts: 2

My issue was resolved this morning because of the E-mail I sent.


 


Thanks! Laughing

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8 months ago  ::  Sep 15, 2013 - 4:37AM #9
busanator
Posts: 1

i have frogoten my password for my saints row account the on xbox my gamer tag is Rocking LLAMA 8 and my saints account is urcarizstolenz can anyone help me solve this problem i have tried thq.com and its not working if u can send a new password to owen660@live.co.uk thanks :)

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